This Privacy Policy explains how Labters Ltd ("Labters", "we", "us" or "our") collects, uses and protects personal data when you visit our website at labters.com, contact us, or engage us for services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Labters Ltd is a company registered in England and Wales with its registered office in Shoreditch, London EC2A. We are the data controller for personal data collected through our website, marketing channels and direct communications, unless stated otherwise in a written agreement.
2. What personal data we collect
- Contact data: name, work email, telephone number, company, role.
- Project data: information you choose to share with us about your project, budget, timeline and goals when submitting an enquiry or quote request.
- Correspondence: emails, calls and meeting notes related to enquiries and engagements.
- Technical data: IP address, browser type, device type, pages visited, referring URL and approximate location, collected via standard server logs and privacy-friendly analytics where used.
3. How we use personal data
- To respond to enquiries, provide quotes, and discuss potential engagements.
- To deliver, manage and improve our services and our website.
- To send essential service communications and, where you have agreed, occasional updates about our work.
- To comply with legal, regulatory and accounting obligations.
4. Legal bases
We rely on the following lawful bases under UK GDPR:
- Legitimate interests in operating, marketing and improving our business, balanced against your rights.
- Performance of a contract when delivering services you have engaged us for.
- Consent where required, for example for non-essential cookies or marketing emails. You can withdraw consent at any time.
- Legal obligation for tax, accounting and regulatory record-keeping.
5. Sharing & international transfers
We do not sell personal data. We share it only with:
- Trusted service providers acting as our processors (for example, email, hosting, project management, accounting and analytics tools), under written agreements that require appropriate safeguards.
- Professional advisors such as lawyers, auditors and insurers, where necessary.
- Public authorities or courts where required by law.
Some processors may operate outside the UK or European Economic Area. Where this is the case, we rely on UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses with additional protections where required.
6. Retention
We keep personal data only for as long as necessary for the purposes set out above. As a guide:
- Enquiry data not converted into an engagement: up to 24 months.
- Engagement and project records: for the duration of the engagement and up to 7 years after, in line with UK accounting and limitation periods.
- Server logs and analytics: typically 30 to 90 days, longer for aggregated, non-identifiable statistics.
7. Your rights
Under UK GDPR you have the right to access, rectify, erase, restrict, port and object to the processing of your personal data, and to withdraw consent where consent is the legal basis. To exercise any of these rights please email info@labters.com. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk, although we would appreciate the chance to address your concerns first.
8. Cookies
Our website uses a small number of cookies and similar technologies:
- Strictly necessary cookies for site functionality and security. These do not require consent.
- Analytics cookies (where used) to understand how the site is used in aggregate. We use privacy-friendly analytics where possible. You can refuse non-essential cookies through your browser settings or any cookie banner shown on the site.
9. Security
We use industry-standard organisational and technical measures to protect personal data, including TLS in transit, encrypted backups, access controls, principle of least privilege, and regular reviews. No system is completely secure, but we work hard to minimise risk and respond promptly to incidents in line with UK GDPR notification requirements.
10. Changes to this Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be highlighted on our website.
11. Contact us
For privacy questions, requests or complaints, please contact us at info@labters.com, or by post at Labters Ltd, Shoreditch, London EC2A, United Kingdom.